At Sona Woodpress Oil, customer satisfaction is our priority.
If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

  • The product was damaged during delivery
  • You received a wrong item
  • The product seal is intact and unused

📌 Return request must be made within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns if:

  • The product has been opened or used
  • The seal is broken
  • The product is damaged after delivery
  • Return request is made after 7 days

3. Return Process

To request a return:

  1. Contact our support team with your order details
  2. Share clear photos of the product and packaging
  3. Our team will verify and approve the request
  4. Pickup will be arranged (if applicable)

📧 Email: support@yourwebsite.com
📞 Phone: +91-XXXXXXXXXX

4. Refund Policy

Once your return is approved and received:

  • Refund will be processed within 5–7 business days
  • Refund will be credited to the original payment method

If you paid via:

  • UPI / Card / Net Banking → Refund to same account
  • Cash on Delivery → Refund via bank transfer

5. Replacement Policy

Instead of a refund, you may choose:

✅ Free replacement for damaged or wrong products
✅ Faster dispatch of replacement item

6. Shipping Charges

  • If return is due to our mistake → We bear shipping cost
  • If return is for personal reasons → Shipping cost may apply

7. Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not possible

To cancel, contact support immediately.

8. Contact Us

For returns, refunds, or cancellations:

SONA Woodpress Oil
📧 Email: support@woodpressoil.com
🌐 Website: www.sonawoodpressoil.com